Brand policy
We do ship worldwide.
We will contact you to confirm the details of your order.
Delivery within Ukraine via NovaPoshta FREE for order over 4000 UAH
Preparing for shipping 5-7 business day
STANDART worldwide delivery (7-28 days) EUR - 13 EUR
EXPRESS delivery to Germany, Poland, Latvia, Lithuania, Estonia (7-14 days) - 20 EUR
Visa, Mastercard, ApplePay, Google Pay, PayPal
If you’re not entirely satisfied, we are always happy to help you out with an exchange or return as long as the item purchased was not on sale and you’re within a 14 days exchange/return window.
Make sure that the item is unworn, unwashed, and undamaged and paper tags are in original condition and 14 days period after delivery has not expired.
Get in touch with our Customer Care team at sales@aimeestudio.com.ua to get RMA form and the return shipping address.
Pack your order in original AIMEE package and send it to us via any trackable and insured service of your choice, at your expense.
Let us know the tracking number so we can process your return faster.
Please allow 2-3 weeks to process your return. We’ll be emailing you as soon as we receive the returned items and refund or exchange your items.y
Shipping fee and VAT Shipping and handling charges, gift wrap fees, and taxes paid (e.g. customs, VAT) are not refundable.
Damaged / wrong item received if you’ve received a damaged or wrong item, contact us at sales@aimeestudio.com.ua with a photo of the damage/wrong item and your order number. We’ll take care of it.
If you have been charged a duty and have not paid it, we cannot issue a refund. The parcel will be sent to a storage warehouse and then disposed of.
Sale items
All sales of sale items are final and cannot be exchanged or returned, no exceptions.
Accessories
Please note that earrings, rings , bracelets and socks are not returnable or exchangeable.
Digital products are non-refundable.
Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs. Duties and taxes are non-refundable. In the event that you make a return or your package is returned to sender or is abandoned, the duties due on the package and any associated fees will be deducted from your refund. At no point can we cover or refund these fees.
If the parcel arrived but you have been charged a duty and have not paid it, we cannot issue a refund. The parcel will be sent to a storage warehouse and then disposed of.
WARNING! Delivery from Ukraine duty may be charged on the goods. For detailed information on the amount and procedure for calculating the duty, please visit the website of the customs service of your country. Estimated customs tariff on the territory of the European Union is 21%
Orders ship from our warehouse in Ukraine. If your order is ever sent in multiple packages, you will receive all tracking numbers attached to the shipment.
FAQ
1-15 days, but most of our assortment is available.
Part of the assortment is presented in our studio:
Kyiv, Velyka Vasylkivska 48, app. 11
We can take into your wishes in terms of clothes size (length of the clothing, length of sleeve, colour). Products with individual design are not subject to return or exchange.
Delivery within Ukraine via NovaPoshta FREE for order over 4000 UAH
Preparing for shipping 5-7 business day
STANDART worldwide delivery (7-28 days) EUR - 13 EUR
EXPRESS delivery to Germany, Poland, Latvia, Lithuania, Estonia (7-14 days) - 20 EUR
Visa, Mastercard, ApplePay, Google Pay, PayPal
If you’re not entirely satisfied, we are always happy to help you out with an exchange or return as long as the item purchased was not on sale and you’re within a 14 days exchange/return window.
Make sure that the item is unworn, unwashed, and undamaged and paper tags are in original condition and 14 days period after delivery has not expired.
Get in touch with our Customer Care team at sales@aimeestudio.com.ua to get RMA form and the return shipping address.
Pack your order in original AIMEE package and send it to us via any trackable and insured service of your choice, at your expense.
Let us know the tracking number so we can process your return faster.
Please allow 2-3 weeks to process your return. We’ll be emailing you as soon as we receive the returned items and refund or exchange your items.y
Shipping fee and VAT Shipping and handling charges, gift wrap fees, and taxes paid (e.g. customs, VAT) are not refundable.
Damaged / wrong item received if you’ve received a damaged or wrong item, contact us at sales@aimeestudio.com.ua with a photo of the damage/wrong item and your order number. We’ll take care of it.
If you have been charged a duty and have not paid it, we cannot issue a refund. The parcel will be sent to a storage warehouse and then disposed of.
Sale items
All sales of sale items are final and cannot be exchanged or returned, no exceptions.
Accessories
Please note that earrings, rings , bracelets and socks are not returnable or exchangeable.
Digital products are non-refundable.
Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs. Duties and taxes are non-refundable. In the event that you make a return or your package is returned to sender or is abandoned, the duties due on the package and any associated fees will be deducted from your refund. At no point can we cover or refund these fees.
If the parcel arrived but you have been charged a duty and have not paid it, we cannot issue a refund. The parcel will be sent to a storage warehouse and then disposed of.
WARNING! Delivery from Ukraine duty may be charged on the goods. For detailed information on the amount and procedure for calculating the duty, please visit the website of the customs service of your country. Estimated customs tariff on the territory of the European Union is 21%
Orders ship from our warehouse in Ukraine. If your order is ever sent in multiple packages, you will receive all tracking numbers attached to the shipment.