Question 1

Delivery in Ukraine

Accepted Answer

Delivery within Ukraine via NovaPoshta FREE for order over 4500 UAH

Question 2

Worldwide delivery

Accepted Answer

Preparing for shipping 5-7 business dayExpress delivery (only for EU)  costs and terms for different countries separately, you will see the final cost when placing the order before payment.Visa, Mastercard, ApplePay, Google Pay, PayPal, STRIPEStarting from August 1, 2026, we began working with a warehouse in Poland. Parcels heading to European Union countries are shipped from our warehouse in Poland, and these parcels are not subject to customs duties or VAT.If your country is not a member of the European Union, your parcel may be subject to customs duties and taxes.Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs. Duties and taxes are non-refundable. In the event that you make a return or your package is returned to sender or is abandoned, the duties due on the package and any associated fees will be deducted from your refund. At no point can we cover or refund these fees.If the parcel arrived but you have been charged a duty and have not paid it, we cannot issue a refund. The parcel will be sent to a storage warehouse and then disposed of.

Question 3

Return and exchange

Accepted Answer

If you’re not entirely satisfied, we are always happy to help you out with an exchange or return as long as the item purchased was not on sale and you’re within a 14 days exchange/return window.
Make sure that the item is unworn, unwashed, and undamaged and paper tags are in original condition and 14 days period after delivery has not expired.Get in touch with our Customer Care team at sales@aimeestudio.com.ua to get RMA form and the return shipping address.Pack your order in original AIMEE package and send it to us via any trackable and insured service of your choice, at your expense.Let us know the tracking number so we can process your return faster.Please allow 2-3 weeks to process your return. We’ll be emailing you as soon as we receive the returned items and refund or exchange your items.yShipping fee and VAT Shipping and handling charges, gift wrap fees, and taxes paid (e.g. customs, VAT) are not refundable.Damaged / wrong item received if you’ve received a damaged or wrong item, contact us at sales@aimeestudio.com.ua with a photo of the damage/wrong item and your order number. We’ll take care of it.If you have been charged a duty and have not paid it, we cannot issue a refund. The parcel will be sent to a storage warehouse and then disposed of.
Sale itemsAll sales of sale items are final and cannot be exchanged or returned, no exceptions.AccessoriesPlease note that earrings, rings , bracelets and socks are not returnable or exchangeable.Digital products are non-refundable.

Question 4

Taxes & Duties

Accepted Answer

Starting from August 1, 2026, we began working with a warehouse in Poland. Parcels heading to European Union countries are shipped from our warehouse in Poland, and these parcels are not subject to customs duties or VAT.If your country is not a member of the European Union, your parcel may be subject to customs duties and taxes.Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs. Duties and taxes are non-refundable. In the event that you make a return or your package is returned to sender or is abandoned, the duties due on the package and any associated fees will be deducted from your refund. At no point can we cover or refund these fees.If the parcel arrived but you have been charged a duty and have not paid it, we cannot issue a refund. The parcel will be sent to a storage warehouse and then disposed of.WARNING! Delivery  from Ukraine duty may be charged on the goods. For detailed information on the amount and procedure for calculating the duty, please visit the website of the customs service of your country. Estimated customs tariff on the territory of the European Union is 21%

Brand policy

Delivery in Ukraine

Worldwide delivery

Return and exchange

Taxes & Duties

FAQ

How long does it take to sew?

Do you make an individual design?

Delivery in Ukraine

Worldwide delivery

Return and exchange

Taxes & Duties